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:: ePass Canada opens electronic doors to Federal Government services via the Internet

:: What is epass Canada? How do you register for ePass? How do you access gov't websites with ePass?

1. What is ePass Canada?

ePass Canada provides a fast and easy way to securely access Government services via the Internet by providing Canadians with the ability to obtain an ePass electronic credential. By registering for an ePass, you may obtain your unique electronic credential, permitting you to access online government programs and services that require enhanced security measures, including secure electronic signatures.

Currently, you can use an ePass to check or change your home address, your mailing address, and your phone number(s) online with the Canada Revenue Agency.

As more Government of Canada programs and services become available online, it will be possible for you to choose to use one ePass to access multiple programs and services, or you may choose to obtain and use a different ePass for each program or service. You will be able to choose the option that best suits your needs.

2. How do you register for an ePass?

To register for an ePass, you will need to agree to the terms and conditions of the disclaimer page: http://www.ccra-adrc.gc.ca/eservices/tax/individuals/aco/disclaimer-e.html. You will then go to the ePass Canada site where you will be asked to fill in the necessary information. This is a necessary step in the registration process.

3. How do you access the ePass Canada site once you have registered for an epass?

If you have already registered for an ePass, and would like to access the ePass Canada site, start your address change .

Problems accessing epass Canada from the Start your address change - Disclaimer page
After you agree to the disclaimer, you are having problems accessing the epass Canada site.
You have made the necessary changes to meet your browser's requirements, but you still cannot access the site.
You still cannot access the site. Can you send us your address change request by email?

1. After you agree to the disclaimer, you are having problems accessing the epass Canada site.

This could mean that your browser's software doesn't meet the security standards. See Browser set-up to verify the security level of your browser. If necessary, upgrade your version. If you have tried changing your settings and still cannot access the epass Canada site, please call the Government of Canada epass Client Service Centre at 1-866-EPASS-GC (1-866-372-7742). The teletypewriter (TTY) number is 1-866-330-1890 (1-866-DDT-1TY0). The CRA cannot help you with this problem.

2. You have made the necessary changes to meet your browser's requirements, but you still cannot access the site.

If you cannot access the site after making the necessary changes, please contact the Government of Canada epass Client Service Centre at 1-866-EPASS-GC (1-866-372-7742). The teletypewriter (TTY) number is 1-866-330-1890 (1-866-DDT-1TY0). The CRA cannot help you with this problem.

3. You still cannot access the site. Can you send us your address change request by email?

No. The CRA does not correspond by email. The CRA does not accept requests for address changes or answer questions about your personal or business taxes by email. This is not a secure method to transmit sensitive information to us. If you cannot use the service online, you will have to call, write, fax or visit a CRA office. See Contact us for tax services offices and tax centres addresses, telephone and fax numbers.

Authentication at the CRA
What information will you need to authenticate yourself with the Canada Customs and Revenue Agency (CRA) online services?
Where do you find the "total income" amount you reported on line 150 of your tax return?
Where do you find your access code?

1. What information will you need to authenticate yourself with the Canada Customs and Revenue Agency (CRA) online services?

You will need to provide the following information to authenticate yourself with the CRA:
your social insurance number;
your date of birth;
the "total income" amount you reported on line 150 of your 2002 or 2003 tax return; and
your eight-character access code found on any Notice of Assessment issued after February 2002.

These four pieces of information should be kept confidential at all times.

2. Where do you find the "total income" amount you reported on line 150 of your tax return?

Line 150 is the amount of total income that you calculated and entered on the income tax return you filed. You can use either your 2002 or 2003 return. You cannot use the amount on line 150 of a return for any other year.

The amount you entered on line 150 may differ from the amount found on your Notice of Assessment . You must use the amount on line 150 you calculated and entered on the income tax return. The return you use must have been filed and assessed.

3. Where do you find your access code ?

You will find your access code on your Notice of Assessment , if it was issued after February 2002. It is an eight-character alphanumeric code found in the right-hand corner of the Notice of Assessment .

Problems with the SIN, date of birth, line 150, and the access code
You do not have an access code because you either lost or did not receive a Notice of Assessment after February 2002.
If you can't find your 2002 tax return and have not yet prepared your 2003 return, can you use the total income amount on line 150 from another return?
You are trying to change information for a deceased person, why can't you?
You have tried to enter your information in these four fields, and it did not work.
You have tried to enter your information in these four fields several times and have received error message A19 indicating you have been locked out.

1. You do not have an access code because you either lost or did not receive a Notice of Assessment after February 2002.

If you do not have an access code for the reasons stated above, call the e-service Helpdesk at 1-800-714-7257 (from anywhere in Canada and the United States). From outside Canada and the United States, you can call collect at (613) 946-7888. The teletypewriter (TTY) number for the e-service Helpdesk is 1-888-768-0951.

2. If you can't find your 2002 tax return and have not yet prepared your 2003 return, can you use the total income amount on line 150 from another return?

No. You must provide the total income amount (line 150) you calculated on your 2002 or 2003 income tax return. The return you use has to have been filed and assessed.

If you don't have the line 150 amount you calculated from your 2002 or 2003 return, call the e-service Helpdesk at 1-800-714-7257 (from anywhere in Canada and the United States). From outside Canada and the United States, call collect at (613) 946-7888. The teletypewriter (TTY) number for the e-service Helpdesk is 1-888-768-0951.

3. You are trying to change information for a deceased person, why can't you?

You cannot use this service to change information for deceased persons. You will have to call, write, fax or visit a CRA office. See Contact us for tax services offices and tax centres addresses, telephone and fax numbers.

4. You have tried to enter your information in these four fields, and it did not work.

You may have tried to enter your information when the system was not available. Check our System availability to see when the service is available in your region.

5. You have tried to enter your information in these four fields several times and have received error message A19 indicating you have been locked out.

If you have attempted to enter your information more than five times and have been unsuccessful, you will be prevented from trying again. For more information call our e-service Helpdesk at 1-800-714-7257 (from anywhere in Canada and the United States). From outside Canada and the United States, call collect at (613) 946-7888. The teletypewriter (TTY) number for the e-service Helpdesk is 1-888-768-095